Return, Replacement & Warranty Policy

At Modern Telescopes (India’s Largest Telescope Store), we prioritize quality, authenticity, and customer satisfaction. Given the extremely delicate nature of precision optical instruments, we maintain a strict policy regarding orders, returns, and refunds.

Please read this policy carefully before completing your purchase. By placing an order with us, you explicitly agree to the terms outlined below.

1. Order Confirmation & Payment Terms

• 100% Advance Payment: All orders require 100% advance payment prior to processing and dispatch. Orders will not be packed or shipped without complete payment clearance.
• Order Acknowledgment: Once payment verification is complete, an official order confirmation will be transmitted via email or SMS.

2. Strict No-Refund Policy

• Final Sale: Telescopes, binoculars, mountings, and optical accessories are highly delicate, precision-engineered instruments. Once an item has been successfully shipped, we do not offer monetary refunds under any circumstances.
• Customer Due Diligence: Customers are strongly advised to thoroughly verify product specifications, compatibility, and warranty parameters before finalizing their purchase.

3. Returns & Replacements (Manufacturing Defects Only)

We do not accept returns for buyer's remorse or change of mind. Replacements or repairs are strictly limited to verified manufacturing defects.

• Reporting Window: Any structural or manufacturing defect must be formally reported to our support team within 3 days of delivery, supported by clear photographic and video evidence.
• Resolution Mechanism:Customers must contact support at sales@moderntelescopes.net or +91-8554001525 for preliminary approval. If a manufacturing defect is verified by our technical team, only the specific faulty part will be repaired or replaced (full unit replacement is not guaranteed). The customer is responsible for securely shipping the defective component/telescope back to our designated service center. Repaired or replacement parts will be shipped back to the customer free of charge.
• Exclusions from Coverage: Damage arising from customer mishandling, improper assembly, accidental drops, power surges/electrical damage, unauthorized modifications, or general wear and tear will strictly not qualify for replacement or repair.

4. Mandatory Video Recording Guidelines (Unboxing Policy)

To protect both parties and streamline transit damage or warranty claims, Modern Telescopes strictly mandates continuous video recording during the unboxing and initial inspection of the product.

• Why Unboxing Videos are Required: They serve as indisputable, unbiased proof to ascertain whether damages occurred during transit or pre-existed, enabling swift courier insurance claims.
• How to Record Properly:Before Unboxing: Capture the sealed shipping box, highlighting the shipping label and any external package deformations. During Unboxing: Record a continuous, uncut video showing the unboxing process, all internal protective packaging, components, and accessories. Initial Inspection: Check for any structural irregularities, missing pieces, or optical misalignments, recording any anomalies immediately.
• Submission: Unedited video evidence must be emailed to sales@moderntelescopes.net within 24 hours of delivery. Failure to provide a valid unboxing video may result in the automatic rejection of transit damage or missing-item claims.
• Note: Minor cosmetic scuffs or factory paint irregularities that do not impact optical performance or field observations do not constitute defects.

5. Warranty Coverage

• Scope: Warranties cover core manufacturing defects only. They explicitly exclude user error, misuse of adaptors, accidental damage, and general wear and tear. All claims require valid proof of purchase.
• Brand-Specific Terms:Celestron, Unistellar, and ZWO: Covered by a 2-year manufacturer warranty. All Other Brands: Covered by a 1-year standard warranty.

Customer Support & Service Center

For any assistance regarding orders, technical verification, or warranty claims, please contact our team:

• Helpline: +91-8554001525
• Support Email: sales@moderntelescopes.net
• Service Center Address: Modern Telescopes, Queenstown, Chinchwad, Pune – 411033

Disclaimer: Modern Telescopes reserves the right to amend, modify, or update this policy at any time without prior notice.

At Modern Telescopes (India’s Largest Telescope Store), we prioritize transparency and customer satisfaction. To ensure a smooth resolution in case of any issues, we require video recording during the unboxing and initial inspection of your telescope.

Why Video Recording is Important?

1. Proof of Condition at Delivery – Telescopes are delicate, precision instruments. A video helps verify if damage occurred during transit or was pre-existing.
2. Faster Claim Processing – Clear video evidence speeds up warranty/insurance claims for manufacturing defects or shipping damage.
3. Prevents Disputes – Protects both the customer and Modern Telescopes by providing an unbiased record of the product’s condition upon arrival.

Video Recording Guidelines

1. Before Unboxing:

• Record the sealed package (show shipping label and any visible external damage).

1. During Unboxing:

• Film the entire unboxing process without cuts.
• Show all components, accessories, and packaging materials.

1. Initial Inspection:

• Check for scratches, dents, misalignments, or missing parts.
• Test basic functions (if possible) and record any irregularities.

How to Submit Video Evidence?

• If an issue is found, email the unedited video within 24 hours to:
  📧 Support Email: [sales@moderntelescopes.net]
  📞 Support Helpline: 91-8554001525
• Without video proof, warranty/transit damage claims may not be processed.

Exceptions & Notes

• Bulk/Dealer / discounted Orders: Video recording is not required as it is dealer’s responsibility to avail the insurance
• Insurance Claims: Courier companies often require unboxing videos for damage reimbursement.
• Please note minor scratches or dents doesn’t cause any issue during observations.

6. Contact for Support

For order/return assistance:
📞 Phone: +91- 8554001525
📧 Email: sales@moderntelescopes.net
🏢 Service Centre Address: Modern Telescopes, Queenstown, Chinchwad, Pune – 411033.

Note:

• This policy overrides any generic return/refund expectations. By placing an order, you agree to these terms.
• Policy subject to change without prior notice.

🔭Thank you for trusting Modern Telescopes—where precision meets the cosmos!