At Modern Telescopes (India’s Largest Telescope Store), we prioritize quality and customer satisfaction. Due to the delicate nature of our products, we have a strict no-refund policy. Please review our order and returns policy carefully before making a purchase. Also, we request customers to make complete video recording as stated at the end of this page in video recording guidelines.

1. Order Confirmation & Payment

• All orders require 100% advance payment before processing.
• Once payment is confirmed, an order acknowledgment will be sent via email/SMS.

2. No Refund Policy

• Telescopes are highly delicate, precision instruments—once shipped, we do not offer refunds under any circumstances.
• Please verify product specifications, compatibility, and warranty terms before purchasing.

3. Returns & Replacements (Only for Manufacturing Defects)

• Eligibility: Defects must be reported within 3 days of delivery with supporting images/videos.
• Process:
• Customer must contact support ([Email/Phone]) for approval.
• If a defect is verified, only the faulty part will be replaced or repaired (full unit replacement not guaranteed).
• The customer must ship the telescope (or part) back to Modern Telescopes’ office.
• Repaired/replaced parts will be shipped back free of charge.
• Non-Eligible Cases: Damage due to mishandling, improper use, accidental and electric damage will not be considered.

4. Warranty Coverage

• Warranty covers manufacturing defects only (excludes wear & tear, accidental damage, electric damage, wrong use of adaptors or misuse).
• Warranty claims require proof of purchase and defect verification by our team.
• Celestron, Unistellar and ZWO has 2 years of warranty, rest other brands comes with 1 year warranty.

At Modern Telescopes (India’s Largest Telescope Store), we prioritize transparency and customer satisfaction. To ensure a smooth resolution in case of any issues, we require video recording during the unboxing and initial inspection of your telescope.

Why Video Recording is Important?

1. Proof of Condition at Delivery – Telescopes are delicate, precision instruments. A video helps verify if damage occurred during transit or was pre-existing.
2. Faster Claim Processing – Clear video evidence speeds up warranty/insurance claims for manufacturing defects or shipping damage.
3. Prevents Disputes – Protects both the customer and Modern Telescopes by providing an unbiased record of the product’s condition upon arrival.

Video Recording Guidelines

1. Before Unboxing:

• Record the sealed package (show shipping label and any visible external damage).

1. During Unboxing:

• Film the entire unboxing process without cuts.
• Show all components, accessories, and packaging materials.

1. Initial Inspection:

• Check for scratches, dents, misalignments, or missing parts.
• Test basic functions (if possible) and record any irregularities.

How to Submit Video Evidence?

• If an issue is found, email the unedited video within 24 hours to:
  📧 Support Email: [sales@moderntelescopes.net]
  📞 Support Helpline: 91-8554001525
• Without video proof, warranty/transit damage claims may not be processed.

Exceptions & Notes

• Bulk/Dealer / discounted Orders: Video recording is not required as it is dealer’s responsibility to avail the insurance
• Insurance Claims: Courier companies often require unboxing videos for damage reimbursement.
• Please note minor scratches or dents doesn’t cause any issue during observations.

6. Contact for Support

For order/return assistance:
📞 Phone: +91- 8554001525
📧 Email: sales@moderntelescopes.net
🏢 Service Centre Address: Modern Telescopes, Queenstown, Chinchwad, Pune – 411033.

Note:

• This policy overrides any generic return/refund expectations. By placing an order, you agree to these terms.
• Policy subject to change without prior notice.

🔭Thank you for trusting Modern Telescopes—where precision meets the cosmos!