Video Recording Policy
At Modern Telescopes (India’s Largest Telescope Store), we prioritize transparency and customer satisfaction. To ensure a smooth resolution in case of any issues, we require video recording during the unboxing and initial inspection of your telescope.
Why Video Recording is Important?
- Proof of Condition at Delivery – Telescopes are delicate, precision instruments. A video helps verify if damage occurred during transit or was pre-existing.
- Faster Claim Processing – Clear video evidence speeds up warranty/insurance claims for manufacturing defects or shipping damage.
- Prevents Disputes – Protects both the customer and Modern Telescopes by providing an unbiased record of the product’s condition upon arrival.
Video Recording Guidelines
- Before Unboxing:
- Record the sealed package (show shipping label and any visible external damage).
- During Unboxing:
- Film the entire unboxing process without cuts.
- Show all components, accessories, and packaging materials.
- Initial Inspection:
- Check for scratches, dents, misalignments, or missing parts.
- Test basic functions (if possible) and record any irregularities.
How to Submit Video Evidence?
- If an issue is found, email the unedited video within 24 hours to:
📧 Support Email: [support@moderntelescopes.com]
📞 Support Helpline: 91-8554001525 - Without video proof, warranty/transit damage claims may not be processed.
Exceptions & Notes
- Bulk/Dealer / discounted Orders: Video recording is not required as it is dealer’s responsibility to avail the insurance
- Insurance Claims: Courier companies often require unboxing videos for damage reimbursement.
- Please note minor scratches or dents doesn’t cause any issue during observations.
6. Contact for Support
For order/return assistance:
📞 Phone: +91- 8554001525
📧 Email: sales@moderntelescopes.net
🏢 Service Centre Address: Modern Telescopes, Queenstown, Chinchwad, Pune – 411033.
Note:
- This policy overrides any generic return/refund expectations. By placing an order, you agree to these terms.
- Policy subject to change without prior notice.
🔭Thank you for trusting Modern Telescopes—where precision meets the cosmos!